Cancellation & Refund Policy

1. Overview

OPSYRA offers (a) recurring subscription plans (e.g. Starter, Growth, PRO) and (b) one-time digital products such as an Audit report. Because our products are digital and delivered electronically, there is no physical item to return. This policy sets out when you can cancel and when you may be eligible for a refund. All payments are processed in Indian Rupees (₹) via Razorpay and are inclusive of applicable 18% GST as shown at checkout.

2. Cancelling a subscription

• You can cancel your subscription at any time from your account or by emailing support@opsyra.in.
• On cancellation, your plan will not auto-renew for the next billing cycle.
• You retain access to the paid features until the end of the current paid billing period.
• Cancelling stops future charges; it does not, by itself, trigger a refund for the current cycle (see below).

3. Refunds on subscriptions

Subscription fees are generally non-refundable for the current billing cycle once that cycle has begun, including partially used periods. We do not provide pro-rated refunds for the unused portion of a billing cycle after cancellation.

We may, at our discretion, issue a refund in cases such as:

• Duplicate or accidental charges caused by a payment or system error;
• Verified technical failure on our side that prevents you from using the core Service and that we are unable to resolve within a reasonable time;
• An eligible refund request made within 7 days of a first-time purchase where the Service has not been substantially used (for example, no audits run, no content generated, no reports downloaded).

4. One-time products (Audit reports)

One-time digital products are delivered/generated immediately after purchase. Because the value is delivered on generation, these purchases are non-refundable once the report has been generated or made available. If a technical failure prevents your report from being generated and we cannot deliver it, you are entitled to a full refund of that purchase.

5. Free tier & trials

Free teaser audits and free-tier features are provided at no cost and are therefore not eligible for any refund.

6. How to request a refund

• Email support@opsyra.in from your registered account email.
• Include your registered email, the plan/product, the transaction/payment ID, the date, and the reason for the request.
• We aim to review and respond to refund requests within 3–5 business days.

7. Refund processing & timelines

Approved refunds are processed to the original payment method via Razorpay. Once approved, we initiate the refund within 5–7 business days. After it is initiated, it typically takes a further 5–10 business days for the amount to reflect in your account, depending on your bank or card issuer. Any applicable taxes already remitted will be handled in accordance with law.

8. Failed or duplicate payments

If you were charged but your subscription/product was not activated, or you were charged more than once for the same purchase, contact us with the transaction details and we will verify and refund the erroneous amount.

9. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may lead to suspension of your Account pending resolution.

10. Price changes

We may change plan prices or features. Any change applies to future billing cycles only and will be communicated with reasonable notice. Continuing your subscription after a price change takes effect constitutes acceptance of the new price.

11. Contact

For any cancellation or refund question, contact:

OPSYRA
Email: support@opsyra.in
Address: 57A near chetna hospital rajeev colony, Gurgaon, Haryana 122001